Service Awards are one of the great Exchange benefits. They honor your service by providing an opportunity to purchase something you may want or need. This article provides insight into the award timing, amount, and how to use the gift certificate.
Reference: Paragraphs 14-37 through 14-48 in EOP 15-10: Managing Human Resources
Service awards are given to RFT, RPT and INT associates to recognize their contributions during their association with the organization. Military assigned to the Exchange are eligible if they meet a service award level while assigned to the Exchange.
Service awards will be given to recipients on Merchandise Gift Certificates (not redeemable for cash). Merchandise Gift Certificates given for years of service are not taxable to the Exchange or the individual. Service Awards are not transferable and may only be used by the receiving associate. This is a single-use gift certificate and any funds remaining after purchase can not be given to the recipient as change.
Recipients may use their Merchandise Gift Certificates toward purchases either from www.shopmyexchange.com or at any U.S. Exchange retail facility.
To use the gift certificate for an online purchase at shopmyexchange.com, begin by sending an email to firstname.lastname@example.org indicating the desire to make a purchase using a service award certificate. You will be provided further instructions for placing your order.
In addition to the Merchandise Gift Certificate, recipients will be given a merchandise discount, based on years of service, for a single purchase. Award and discount amounts are shown below.
Awards based on Years of Service
Years of Service
Store Discount Percentage
50 or more