First, speak with your supervisor or timekeeper to ensure your work hours were properly entered. If not, request the supervisor ensure hours are entered so they will be paid on the next pay period. If funds are needed now, speak with your local HR representative to find out if a salary advance can be processed.


If the hours listed on the paycheck stub do not match the hours worked, speak with your supervisor or timekeeper so a correction can be entered for the next pay period.


If hours were entered, there are numerous reasons why you may not have received a pay check, not limited to:

  • Insufficient pay to cover standard deductions
  • Funds collected for a debt owed to the Exchange
  • Collection of unpaid insurance premiums

Contact the HR Support Center by submitting an online request for assistance, by email at hrsc@aafes.com, or by calling 214-312-6190.