From: Shull, Tom <>
Sent: Wednesday, October 7, 2020 5:28 PM
Subject: Thank You Team Exchange!




We are now more than 30 weeks into the COVID-19 global pandemic. When we first started taking precautionary measures to protect the workforce and maintain operations, we had no idea this crisis would last so long. The resiliency of our front-line mission essential associates is without equal in any retail setting. Thank you for continuing to rise to the challenge of meeting the needs of the best customers in the world. Your efforts do not go unnoticed. When I hear from installation senior leadership, they share stories of your amazing service and support during these challenging times. Thank you for leaning forward to support our military community. 


Our top priorities remain the same as when we first responded to COVID-19: protect service members, their families and our team. Your vigilance in making decisions that underscore our collective respect for those we serve and each other is deeply appreciated. We stand united (and social distanced with our face masks on ?) around this common cause. 


The Exchange’s COVID-19 mitigation strategies are working. Thanks to you, we have seen infection rates decline within our ranks since a peak in July. Regrettably, this fight is far from over. When we do have a COVID-positive associate, we are taking immediate steps to prevent further exposure. This is done through contact-tracing to see if others have been exposed, deep cleaning and disinfecting affected areas while fully complying with the Health Insurance Portability and Accountability Act (HIPAA) to protect sensitive associate data.  If contact tracing reveals other associates may have been exposed, they are quickly notified by management.  

Henry Ford, the founding father of Ford Motor Company, said, “Coming together is the beginning. Keeping together is progress. Working together is success.” Together, we are succeeding against all odds. Thank you for all you do to support the Exchange mission. It is truly an honor to serve with you. 


Very best,




Tom Shull


Army & Air Force Exchange Service


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