From: Shull, Tom <>
Sent: Monday, January 4, 2021 12:31 PM
Subject: Stay the Course in the Fight Against COVID-19




Team Exchange has done an incredible job serving our Nation’s heroes during the COVID-19 pandemic. Thank you for leaning forward to keep our community safe. 


You have worked long hours, pivoted to new responsibilities and made personal sacrifices to continue serving those who serve. Through exceptional unity, teamwork, creativity and innovation, you answered the call and did what needed to be done to protect and preserve the hard-earned Exchange benefits in 2020.  


Your steadfast commitment has kept service members mission-ready. Working in lockstep with command, you provided a safe, sanitized, secure sanctuary for Soldiers, Airmen and their families when they needed it the most. Your incredible efforts to bring comfort and care to the best customers in the world is deeply appreciated. 


From the onset of the pandemic, the Exchange’s No. 1 priority has been protecting the force and our team. Before the CDC recommended face coverings, or the DoD mandated their wear, the Exchange procured and distributed critical PPE. We committed to stabilizing our workforce during this most challenging time. While some facilities saw a reduction in operating hours or temporary closures, the Exchange’s pledge that no associate would be laid off or furloughed has been upheld. This is a tremendous accomplishment that speaks of our commitment to the Exchange’s family serving family core value. 


While encouraging news of vaccines gives us hope, we must remain vigilant. Please continue to practice strict adherence to safety precautions—wear a face covering, physically distance, wash hands, avoid large gatherings and stay home if you are feeling sick. The battle is not yet over—keep fighting! 


Thank you for all you do for our Warfighters and families. It is truly an honor to be your teammate. 


Wishing you a Happy New Year!


Very best,




Tom Shull


Army & Air Force Exchange Service


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